Golden Words

As I say in all my classes let’s please use these three golden words in our daily life: THANK YOU, SORRY and PLEASEEEEE.  Using these words would have the following advantages (some not all):

1) It makes you more CIVIL- irrespective of who you are and what your rank is!

2) Reduces tension and allows things to flow more smoothly.

So what have you got to lose?

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